Shipping & Returns Policy

SHIPPING

Once Your Parcel Leaves Our Studio

Once an order has been handed over to the courier, Seven Threadss is no longer responsible for lost, delayed, or damaged packages.

Processing Times

Please note that all garments are made to order. Orders are typically dispatched within 7–10 working days from the date of purchase. Processing times may vary during launches, sales, or seasonal peaks.

Shipping Confirmation

You will receive a confirmation email once your order has been sent off.

Return Shipping Costs

Return courier costs are the responsibility of the customer unless the item is confirmed faulty. Shipping costs are non-refundable.

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RETURNS & EXCHANGES

All garments are made with obsessive attention to detail and, as always, our clients best interest in mind. Below is our policy for returns, exchanges, and faulty items.

Change of Mind & Sizing Issues

We do not accept returns or refunds for: Change of mind, Items worn for shoots, events, or short-term use. We encourage shoppers to consult our sizing chart or contact us for assistance before placing an order.

Eligibility for Returns (Faulty Items Only)

We only offer returns, refunds, or exchanges for faulty items.

To be eligible:

The item must be returned in the same condition you received it, Items must be unworn, unwashed, and unused ,All original packaging, tags, and labels must be intact ,Faults must be reported within 7 days of receiving your order. Proof of purchase is required

If your return is approved, you may choose: A replacement item (if available) or a refund